Ottawa. City Operations

Community and Social Services

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Description

Delivers and funds programs and human services to Ottawa residents in need of:

  • child care
  • financial assistance
  • employment
  • housing services
  • long-term care


Child Care: Parents and child care professionals can visit ottawa.ca/childcare or call 3-1-1 (select language and choose option 4 "daycare") for:

  • Information about children's services (types of daycare, search tools and other useful resources)
  • Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care)
  • Help with daycare costs (subsidy) for families who qualify
  • Planning for the EarlyON Child and Family Centres


Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.

Employment: Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.

Housing Services: See separate record for details.

Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean, Centre d'accueil Champlain in Vanier, Garry J. Armstrong in Central Ottawa.

Services include:

  • nursing and personal care
  • therapy
  • housekeeping
  • food preparation
  • recreational activities
  • spiritual care
  • social services

Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.

Eligibility
Eligible residents of the City of Ottawa
Application Process
Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)
Toll Free
1-866-261-9799 - select language, and then 4 for social services
Office
3-1-1 - select language, and then 4 for social services
Fax
613-580-2652
TTY
613-580-2401
Web Site
https://ottawa.ca/en/family-and-social-services
Mailing Address
Beacon Hill Shopping Centre, 2339 Ogilvie Rd
Ottawa, ON, K1J 8M6
Canada
Languages
English, French, Interpretive Services - available for Ontario Works and Day Care applications
Fees
None
Documents Required
Vary by program, call for more information
Accessibility
Fully accessible
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
Last Verified On
January 27, 2025
Address
Beacon Hill Shopping Centre, 2339 Ogilvie Rd
Ottawa, ON, K1J 8M6
Cross street: Ogilvie Rd and Eastvale Dr
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Hours of Operation
Mon
0800 to 1630
Tue
0800 to 1630
Wed
0800 to 1630
Thu
0800 to 1630
Fri
0800 to 1630

Mon-Fri 8 am-4:30 pm in person
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