- Description
Delivers and funds programs and human services to Ottawa residents in need of:
- child care
- financial assistance
- employment
- housing services
- long-term care
Child Care: Parents and child care professionals can visit ottawa.ca/childcare or call 3-1-1 (select language and choose option 4 "daycare") for:- Information about children's services (types of daycare, search tools and other useful resources)
- Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care)
- Help with daycare costs (subsidy) for families who qualify
- Planning for the EarlyON Child and Family Centres
Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.
Employment: Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.
Housing Services: See separate record for details.
Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean, Centre d'accueil Champlain in Vanier, Garry J. Armstrong in Central Ottawa.
Services include:- nursing and personal care
- therapy
- housekeeping
- food preparation
- recreational activities
- spiritual care
- social services
Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.
- Eligibility
- Eligible residents of the City of Ottawa
- Application Process
- Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)
- Online application for Ontario Works, ontario.ca/SocialAssistance
- Online information on the Childcare Subsidy Program
- Residential Services Homes (Domiciliary Hostels) 613-580-2424, ext 26586
- Long Term Care 613-310-2222, ottawa.ca/long-termcare
- For information about the status of your application with The Social Housing Registry of Ottawa, call 613-526-2088
- Toll Free
- 1-866-261-9799 - select language, and then 4 for social services
- Office
- 3-1-1 - select language, and then 4 for social services
- Fax
- 613-580-2652
- TTY
- 613-580-2401
- Web Site
- https://ottawa.ca/en/family-and-social-services
- Mailing Address
- 100 Constellation Dr
2nd Flr
Ottawa, ON, K2G 6J8
Canada - Languages
- English, French, Interpretive Services - available for Ontario Works and Day Care applications
- Fees
- None
- Documents Required
- Vary by program, call for more information
- Accessibility
- Fully Accessible
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Verified On
- January 27, 2025
- Address
- 100 Constellation Dr, 2nd Flr
Ottawa, ON, K2G 6J8
Cross street: Woodroffe Ave and Baseline Rd
Open in Google Maps - Hours of Operation
- Mon0800 to 1630Tue0800 to 1630Wed0800 to 1630Thu0800 to 1630Fri0800 to 1630
Mon-Fri 8 am-4:30 pm in person