- Description
- Financial and employment assistance for people in temporary financial need to help pay for basic needs such as:
- food
- housing costs
- certain furniture such as beds, cribs, high chairs and a stove or fridge where not provided by landlord
- prescription drugs
- Eligibility
- Individuals of 16 years and older
* Eligibility is based on family size, income, assets and housing costs - Application Process
- Applications for Ontario Works are now completed by the province.
There are two ways to apply:
Emergency Assistance:
- Applications for emergency assistance are completed online or over the phone.
- Online: Apply at ontario.ca/EmergencyAssistance
- Phone: Call 3-1-1 to apply and select 1 for English, 4 for Social Services to be assessed.
Interactive Voice Response (IVR) 1-800-808-2268 - automated information and payment details, payment history, file status, etc.
Sign up for MyBenefits at mybenefits.mcss.gov.on.ca/auth/login to report changes or get information about your Ontario Works or Ontario Disability Support Program case.
- Toll Free
- 1-866-261-9799
- Office
- 3-1-1 - Select 1 for English or 2 for French, then option 4 for Social Services, then option 3
- TTY
- 613-580-2401
- Web Site
- https://ottawa.ca/en/residents/social-services/employment-and-financial-assistance/ontario-works-social-assistance#
- Mailing Address
- 370 Catherine St
3rd Flr
Ottawa, ON, K1R 5T5
Canada - Languages
- English, French
- Fees
- None
- Documents Required
- Supporting documents, see website for more information
- Accessibility
- Fully Accessible
- Topic(s)
- Social Media
-
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Verified On
- January 27, 2025
- Address
- 370 Catherine St, 3rd Flr
Ottawa, ON, K1R 5T5
Cross street: Kent St and Catherine St
Open in Google Maps - Hours of Operation
Mon
0800 to 1630
Tue
0800 to 1630
Wed
0800 to 1630
Thu
0800 to 1630
Fri
0800 to 1630
Mon-Fri 8 am-4:30 pm by phone or email- Service Area(s)
- Ottawa
