CNEO database management policy

Want to list your organization in our database? The criteria below help us determine if your service or resource is a good fit. Please review this information before submitting your request to be listed.

What locations does the database serve?

  • City of Kingston
  • City of Ottawa
  • Frontenac County
  • Lanark County
  • Lennox & Addington County
  • United Counties of Leeds and Grenville
  • United Counties of Prescott & Russell
  • United Counties of Stormont, Dundas and Glengarry

Looking to get listed in Prince Edward County or Hastings County? Contact our data partner Volunteer & Information Quinte. And if you’re looking for listing services in Renfrew County, contact Community Resource Centre (Killaloe).

What types of organizations does the database include?

  • Direct service providers
  • Not-for-profit, community or government organizations
  • Community development or social enterprise initiatives
  • Commercial organizations that provide first or second priority services that are not already offered by local not-for-profit organizations

Your organization should:

  • Provide a direct service to the public in person, by telephone or online.
  • Be involved in licensing, planning or coordinating direct services.
  • Provide ongoing and reliable services.
  • Have an established funding base or the support of a recognized parent organization. We might make exceptions for organizations in emerging or underfunded service areas.

We also list organizations outside of Eastern Ontario that provide services that are not available locally.

What types of listings get priority?

To best support the needs of our community, we prioritize listings that meet the following criteria.

First priority

These types of services support people’s basic and survival needs, including:

  • Childcare
  • Crisis intervention
  • Emergency assistance
  • Employment and training services
  • Financial assistance
  • Food, clothing and shelter
  • Home support services
  • Immigrant and refugee services
  • Legal and correctional services
  • Permanent affordable housing
  • Physical and mental health services
  • Public and specialized transportation
  • Victim services

We also prioritize services for people who may experience barriers because of:

  • Age, including risk factors associated with infants, children, youth or seniors
  • Ethnic and cultural background
  • Fear of violence
  • Homelessness or social isolation
  • Immigration or refugee status
  • Language
  • Low income, unemployment or lack of educationand literacy
  • Physical, mental or developmental disabilities

Second priority

These types of services improve people’s quality of life, including:

  • Health, alternative treatments and medicine
  • Arts, culture or heritage
  • Cemeteries
  • Consumer complaints
  • Education or schools
  • Environment
  • Family physicians
  • Hobby and special interest groups like clubs, faith or political organizations
  • International development
  • Peace and non-violence
  • Recreation, sports groups, community centres or meeting places
  • Volunteer opportunities

Third priority

These types of services support community engagement, resource mobilization, social research and planning, leadership and governance, including:

  • Committees, task forces and coalitions
  • Community initiatives
  • Networks and forums including online support groups
  • Professional and member associations


Last reviewed April 2024