Inclusion and Exclusion
How can I list my organization as part of your database?
To suggest a new record for the CNEO database, send an email to firstname.lastname@example.org with the following information: the organization’s (and program) name, a description of services offered, the submitter’s contact information, the location/address of the organization, and the eligibility criteria. A resource specialist will analyze the request and will get back to you shortly.
Those who prefer creating the record with someone by telephone should reach the database manager at 613-683-5400 ext 5509 to schedule an appointment with a resource specialist.
It is important to note that the records listed in the database must correspond to the Community Navigation of Eastern Ontario’s Record Inclusion Policy. Prior to submitting a new record suggestion, please refer to the policy.
How can I update the information for my organization?
There are various ways to suggest an update for your organization’s record in the CNEO database.
1) Find your organization in our database by visiting https://211easternontario.ca. Scroll to the bottom of the page where you will see the option to “Suggest Update”. Fill out the form with your changes and submit the changes.
2) Call a Resource Specialist to make your modification live: Kathleen at 613-683-5400 ext 5512
3) Send your changes by email to email@example.com. Make sure to identify your agency’s name clearly in your email.
What is your Inclusion/Exclusion policy?
Database Information Collection and Maintenance Policy
Criteria for creating and maintaining a record in the Community Navigation of Eastern Ontario’s Database
Community Navigation of Eastern Ontario shall be a comprehensive I&R service with the general public as its target group. The geographical area served includes:
- United Counties of Prescott & Russell
- United Counties of Stormont, Dundas and Glengarry
- City of Ottawa
- Lanark County
- United Counties of Leeds and Grenville
- City of Kingston and County of Frontenac
- County of Lennox & Addington
Note: The Prince Edward County and County of Hastings regions are served by our data partner: Volunteer & Information Quinte. The County of Renfrew is served by our data partner: Community Resource Centre (Killaloe).
Subject to the priorities detailed in the next section, the CNEO database includes organizations or programs that:
- Provide a direct service to the public i.e. in person, telephone, internet (including email or online forum, etc)
- Are networks or coalitions of direct service providers
- Are involved in licensing, planning or coordinating direct services
- Are not-for-profit, community-based or government organizations
- Are commercial organizations that provide first or second priority services that are not already offered by a local non-profit organization
- Are community development or social enterprise initiatives
- Are organizations outside Ottawa/Eastern Ontario which provide a service not available locally such as community information centres, distress centres, hospital emergency departments and services for victims of violence and abuse, including sexual assault
- Organizations should demonstrate the ability to provide ongoing reliable services, and have an established funding base or the support of an established parent organization. Exceptions may be made in emerging or under-funded service areas.
Basic subsistence and survival related services, including:
- Food, clothing and shelter
- Emergency assistance
- Crisis intervention
- Financial assistance
- Legal and correctional services
- Victim services
- Immigrant and refugee services
- Physical and mental health services
- Employment and training services
- Home support services
- Public and specialized transportation
- Child care
- Access to permanent affordable housing
Services for people who may experience barriers to service because of:
- Language spoken
- Ethno-cultural group
- Age including risk factors associated with infants, children, youth or seniors
- Low income, unemployment or lack of education or literacy
- Physical, mental or developmental disabilities
- Homelessness or social isolation
- Immigration or refugee status
- Fear of violence
Quality of life services, unless they are for people who may experience barriers to service:
- Alternative health/medicine
- Family physicians
- Education, schools
- Recreation, sports groups, community centres, meeting places
- Arts, culture, heritage, cemeteries
- Consumer assistance
- Peace and disarmament
- International development
- Umbrella groups
- Hobby and special interest groups (i.e. clubs, faith or political organizations)
- Volunteer opportunities
Services that enable community engagement and mobilization, social research and planning, mobilization of resources and leadership and governance. These services would include but are not limited to:
- Committees, task forces, coalitions
- Networks and forums (including online support groups)
We reserves the right to exclude from its database any organization that it has adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.
Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates.
We also reserves the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body, with other organizations in the database providing similar services, or with individual of Community Navigation of Eastern Ontario itself.
Decisions to include, exclude, or remove a service listing may be appealed by writing to the Executive Director after a reasonable attempt has been made to resolve the issue with editorial staff.