About Us

Who we are

Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that connects people to community, social, health and government services. While we serve anyone looking for community services and information, our primary focus is on vulnerable populations. We also serve social and community organizations in Eastern Ontario. As a registered charity, we report annually on our activities.

Mission, vision & values

Our mission is to make lives better by connecting the community to the resources they need. Every day.

Our vision is to be the primary source of information for social and community services in Eastern Ontario. We are compassionate, empathetic, respectful and try to be helpful at all times. We also guard personal information with great care.

Our values are at the core of everything we do. We listen, search, guide, connect and empower.

Our funders

Thanks to our funders, we’re able to better serve the community.

  • Ontario Ministry of Children, Community and Social Services
  • City of Ottawa
  • United Way East Ontario
  • United Way Kingston, Frontenac, Lennox & Addington
  • City of Kingston
  • United Way Centraide Stormont, Dundas & Glengarry
  • United Way Leeds & Grenville
  • United Way Hastings & Prince Edward
  • United Way Centraide Canada
  • Government of Canada

Board of Directors

CNEO is guided by a Board of Directors that sets our strategic direction and governs the organization. Our Board is made up of 9 members who come from Eastern Ontario’s social services, not-for-profit and business community.

Peter Jupp, Past Chair
Peter is an Inspector with the Ottawa Police Service. In addition to his role as CNEO’s Chair, he’s an active volunteer for several community initiatives. He’s particularly committed to helping those most in need.

Jennifer Lalonde, Chair
Jennifer is the Executive Director of Ottawa West Community Support. Through her experience in the social services sector, she provides our Board with important perspectives on the needs of our community’s most vulnerable members.

Mark Watson, Vice-Chair
Mark is the Eastern Ontario District Manager for Sunbelt Rentals. Through his experience running a successful business, he provides our organization with a keen corporate perspective and a solid financial background.

Carolyn Brennan, Treasurer
Carolyn is the Chief Financial Officer and Vice President of Corporate Services, Planning and Development at Bruyère Continuing Care. She brings many years of experience in finance, planning and development to the table.

Marie-Josée Lapointe, Director
Marie-Josée is a communications, marketing and public affairs executive. With over 30 years leading complex strategic communications and marketing campaigns, she brings a depth of experience to our Board. She has played an integral role in our social media strategy.

Shirley Racine, Director
Shirley is an executive coaching consultant. She draws from a stellar career in the federal government plus her current work in facilitation, strategic planning, and event and business management.

Barry Stanton, Director
Barry is a foundation and fundraising consultant. He provides us with insightful advice about other sources of revenue so we can help even more people in the community.

Lisa Anna Palmer, Director

Our team

Our organization is made up of a dedicated group of information and referral specialists and volunteers. Meet our management team:



As part of our services for partners, we proudly help answer the phone lines below.

Confidential support for post-secondary students in Ontario

  • Phone: 1-866-925-5454
  • Text: GOOD2TALKON to 686868

Reporting line for adults with developmental disabilities who are experiencing abuse or neglect. Sent directly to the Ministry of Children, Community and Social Services.

  • Phone: 1-800-575-2222
  • TTY: 1-844-309-1025
  • Email: reportONdisability@ontario.ca

Ontario Caregivers’ Helpline
Resources for caregivers looking for respite care, support groups, financial support and more.

  • Phone: 1-833-416-2273 (CARE)